We guarantee your complete satisfaction. If you are returning merchandise, please insure all returns for your protection in case of damage or loss. Be sure to include all the original packaging and paperwork. Returns will not be accepted for Videos, CD's, and Cassettes after they have been removed from original packaging. Defective media items may be replaced with like items only. Returns must be sent to the Carpenter Rd. address listed below within thirty days of receipt.5000 Carpenter Rd.