Returns & Exchanges

We guarantee your complete satisfaction.

To Return Items by Mail:

  • Please fill out the form below, print it and include it along with the original packaging, paperwork and merchandise.
  • You may fill out multiple forms if you have more than 6 items to return.
  • Please insure all returns for your protection in case of damage or loss.
  • Returns will not be accepted for Videos, CD's and Cassettes after they have been removed from original packaging.
  • Defective media items may be replaced with like items only.
  • Returns must be sent to the Carpenter Rd. address listed below within thirty days of receipt.
The M Den
5000 Carpenter Rd.
Ypsilanti, MI 48197

To Return Items In-Store:

  • Please bring in your merchandise along with your receipt within 30 days of purchase to any of our locations.

To Exchange Items by Mail:

  • First, list the item you would like to exchange in the Returns & Exchanges Form below.
  • Next, list the replacement product item number and size (if applicable) in the Replacement Items section of the form.
  • Print the form and include it along with the original packaging, paperwork and merchandise.
  • You may fill out multiple forms if you have more than 3 items to exchange.
  • If the replacement item exceeds the value of the original item, please contact us at 1-800-462-5836.

For Gift Returns or Exchanges:

  • Gift Returns may be refunded on the original credit card of the giver, or refunded to the gift recipient in the form of an M Den gift card.
  • Please indicate which you would prefer in the form below.
  • Print out the form and include it along with the original packaging, paperwork and merchandise.

If you need assistance or have any questions, please call 1-800-462-5836.

Returns & Exchanges Form


Please provide your phone number and your email so we can contact you if necessary:



GIFT RETURNS ONLY:

RETURN SHIPPING ADDRESS:
(For Exchanges & Gift Card Refunds)


Street Address or PO Box


Company, C/O, Apt., Suite, Unit, Building, Floor

Item # Item Description Reason for Return/
Exchange
Color Quantity Unit Price
REPLACEMENT ITEMS (For Exchanges Only)
Item # Item Description Size Color Quantity Unit Price