100% FREE Returns & Exchanges
Free returns do not apply to international orders.
To Return Items by Mail:
- Please fill out the form below, print it and include it along with the original packaging, paperwork and merchandise.
- Allow 7-14 days for processing.
- You may fill out multiple forms if you have more than 6 items to return.
- Returns will not be accepted for Videos, CD's and Cassettes after they have been removed from original packaging.
- Defective media items may be replaced with like items only.
- Returns must be sent to the Carpenter Rd. address listed below within ninety (90) days of receipt.
5000 Carpenter Rd.
Ypsilanti, MI 48197
To Return Items In-Store:
- Please bring in your merchandise along with your receipt within 90 days of purchase to any of our locations.
To Exchange Items by Mail:
- First, list the item you would like to exchange in the Returns & Exchanges Form below.
- Next, list the replacement product item number and size (if applicable) in the Replacement Items section of the form.
- Print the form and include it along with the original packaging, paperwork and merchandise.
- You may fill out multiple forms if you have more than 3 items to exchange.
- If the replacement item exceeds the value of the original item, please include a check for the difference or provide your phone number in the space provided and we will call you for a credit card.
- Please allow 7-14 days for processing.
For Gift Returns or Exchanges:
- Gift Returns may be refunded on the original credit card of the giver, or refunded to the gift recipient in the form of an M Den gift card.
- Please indicate which you would prefer in the form below.
- Print out the form and include it along with the original packaging, paperwork and merchandise.
If you need assistance or have any questions, please call 1-800-462-5836.
Returns & Exchanges Form
Please provide your phone number and your email so we can contact you if necessary:
GIFT RETURNS ONLY:
RETURN SHIPPING ADDRESS:
(For Exchanges & Gift Card Refunds)
Street Address or PO Box
Company, C/O, Apt., Suite, Unit, Building, Floor
|Item #||Item Description||Reason for Return / Exchange||Color||Quantity||Unit Price|
|Item #||Item Description||Size||Color||Quantity||Unit Price|